Individualized incoming mail processing & digital distribution
Intelligent inbox processing
Traditional incoming mail costs time, is prone to errors and is often a bottleneck in the digital process chain. With intelligent incoming mail processing, all incoming channels – whether paper, email or upload portal – are merged, digitized and automatically distributed.
Thanks to artificial intelligence (AI), rule-based classification and automatic workflow assignment, incoming mail can be recorded, assigned and allocated to the right processes or specialist files in real time. This creates a continuous flow of information – fast, transparent and traceable.
The result:
Centralized digital inbox instead of distributed filing systems
Automatic distribution to persons, teams or specialist processes
Seamless integration into existing systems
Audit-proof document storage and traceability
Fewer manual activities, faster processes
Use cases for incoming mail processing & digital distribution
Central digital mailroom
Application management in the administration
Incoming invoices and contract documents
Personnel and application processes
Customer and delivery communication
Compliance & Governance
Our offer
We develop tailor-made solutions for individualized incoming mail processing and digital document distribution based on open, modular technologies. Our approach: maximum automation with full data sovereignty.
Depending on your needs, we combine open source frameworks for document management and workflow automation with AI-based tools to create a future-proof, scalable and sovereign solution – without vendor lock-in.
Analysis of document types, input channels and metadata structures
AI-supported classification, extraction and validation of document content
Integration in DMS, ECM and workflow systems (BPMN 2.0)
Establishment of end-to-end digital incoming mail processes
Operation, training and continuous optimization of your IDP solution
Why an inbox solution from it-novum?
We combine 15 years of experience in document management and process automation with the openness of open source. Our solutions create the basis for digital sovereignty, efficiency and traceability – in administration, banks and energy suppliers alike.